Words Matter: Talking to Staff and Clients

Talking to clients about billing and ensuring confidentiality

In order to create an appropriate climate for this change, STD program leadership must provide staff with a rationale for the change, and the necessary knowledge and tools to play a key role in implementing new systems. Talking to staff and clients about billing for STD services plays a critical role in ensuring access to care and maintaining patient confidentiality.

View our Webinar on Messaging:

In need of guidance on how to motivate staff to support changes associated with implementing systems to bill and be reimbursed for the provision of STD-related services?

Interested in learning more about how your front-line staff start the conversation with clients on assessing their ability to pay and addressing concerns about their confidentiality?

Click here to view our archived webinar on talking to staff and clients about implementing billing for STD services.